About

A strategic, people-centered leader committed to operational excellence, customer success, and business growth.

Partner, CEO & Operations Director - Veridex Ltd

Dynamic and results-driven executive with extensive experience in operations leadership, customer success, team management, and strategic support. Adept at optimizing organizational workflows, building strong client relationships, and driving sustainable growth across multiple business portfolios.

  • Website: www.veridex.co.ke
  • Phone: +254 728 695 392
  • City: Nairobi, Kenya
  • Role: Partner, CEO & Operations Director
  • Email: anjoki@veridex.co.ke
  • Freelance: Available

With a strong background in customer operations, service delivery, digital management, and workflow optimization, she leads with a balanced approach—strategic foresight, operational discipline, and empathetic leadership. Recognized for elevating customer satisfaction scores, improving internal processes, and enabling teams to perform at their highest potential. She is passionate about building scalable systems, fostering collaboration, and creating value-driven experiences for both clients and partners.

Skills

Core technical and professional competencies gained through hands-on experience in customer success, virtual support, and operational management.

Email & Calendar Management 95%
Customer Renewal & Retention Strategies (CRM) 90%
Market Research & Business Development 85%
Inbound & Outbound Sales 88%
Stakeholder, Account & Contract Management 90%
Sales Tracking, Reporting & Promotion Execution 85%
Customer Training & Onboarding 90%
Data Analysis & Customer Feedback Analysis 80%
Tools: G-Suite, Slack, Asana, Zendesk, Zoho, Salesforce 95%
Executive Support, Strategic Planning & Canva 92%

Certifications

Professional training and credentials earned across customer success, analytics, digital skills, and business operations.

AI Essentials – Alison

Data Analytics – Coursera

Content Management – Alison

Stakeholder Management – Alison

Agile Project Management – Alison

Customer Experience Design – Alison

Virtual Assistant Course – ALX Africa

Achieving Negotiation Mastery – Alison

Fundamentals of Digital Marketing – Google

Customer-Centric Company Culture – Alison

Testimonials

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Saul Goodman

Ceo & Founder

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Sara Wilsson

Designer

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Jena Karlis

Store Owner

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Matt Brandon

Freelancer

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John Larson

Entrepreneur

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